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News


Grey Bruce Submits Ontario Health Team Application to Ministry of Health

Grey Bruce Ontario Health Team Media Release

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ADDITIONAL COVID-19 RESOURCES 

ARTICLE: Stop the Spread with Masks for All - If you need a mask for personal use or if you would like more information on how to join the committee making masks for the community please contact hanovermasks4all@gmail.com

 Return to School Media Release (October 7, 2020)

Wear a Face Covering When Physical Distancing is a Challenge

 South West Action Team - Laboratory Testing Task Team

 COVID 19 – Hanover Businesses Hours of Operation and Services

 How to Make Face Masks and The Need to Wear Face Masks

How to Make a Face Mask without Sewing

Bruce Grey Huron Strong - Links to area health, business, education and social information and resources.

Various Home Exercise Videos for All Ages and Abilities

COVID-19 FAQ for Schools

Caregiver Support During The COVID-19 Pandemic

Wash Your Hands - Video for Kids

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QUALITY IMPROVEMENT

We always appreciate and welcome input from our community and from our patients. In this regard, and in order to monitor and to strive to improve the quality of our services, from time to time we will ask patients how they found their experience when using our services here at the Hanover Family Health Team. We appreciate everyone who participates by filling out the surveys and/or sharing their comments with us. Since you took the time to fill out these questionnaires, we thought it only fair that we share the results with you. These results were from the questionnaires that were filled out during our random surveys which were distributed in 2019-2020.

The Hanover Family Health Team continues to demonstrate exceptional patient-centred care which is evidenced by the following results:

• In our in-house patient surveys, 100% of patients reported that when they see an interprofessional healthcare provider, they or someone else in the office always/often give them an opportunity to ask questions about their treatment,

• 100% of patients reported that when they see an interprofessional healthcare provider, they or someone else in the office always/often involve them as much as they want to be in decisions about their care and treatment,  

• 100% of patients reported that when they see an interprofessional healthcare provider, they or someone else in the office always/often spend enough time with them,

• 100% of patients reported that when they need an appointment for an urgent matter, they were seen by an interprofessional healthcare provider within 3 days and of those, 91% were seen same day/next day 

• 100% of patients reported that they were pleased/very pleased with the length of time it took to see an interprofessional healthcare provider, from the time they called for an appointment to the time that they were actually seen, and   

• 100% of patients reported that their overall experience with our reception staff was excellent.

Thank you for your feedback.